Return & Refund Policy

We manufacture every seedling tray, pot and FIBC bag under ISO 9001:2015 quality control, and we stand behind what leaves our factory. Because most orders are bulk and many are made to order, this policy explains exactly what qualifies for replacement or refund and how to claim it quickly.

Please count and inspect your order upon receipt — before signing the delivery receipt where possible. Note any shortage or visible damage on the receipt and photograph it. This makes approval of your claim fast and simple.

Report any problem within seven (7) calendar days of delivery by WhatsApp or email with your order details, photos or a short video of the affected items, and the quantity involved. Claims made after 7 days, or after the products have been put into use, are assessed case by case.

• Manufacturing defects — cracks, deformation, short shots or brittle moulding;
• Wrong item, size, colour or quantity versus your confirmed order;
• Transit damage, where delivery was arranged by us or our appointed courier.

• Custom-printed or made-to-specification FIBC bags, unless defective or not as specified;
• Products damaged by misuse, overloading beyond rated SWL, or improper storage;
• Normal wear from use across growing seasons;
• Transit damage where freight was arranged by the buyer — please claim against your chosen carrier (we will assist with documentation).

Approved claims are resolved, at your option, by replacement on our next delivery to your area, credit against your next order, or refund of the affected items. Refunds are issued to your original payment method or by bank transfer within 7–14 business days of approval.

Do not ship items back unless we ask — photos are usually enough. Where a physical return is needed for an approved claim, we arrange and pay for collection.

Stock orders can be changed or cancelled free of charge before dispatch. Made-to-order and custom-printed production can be cancelled only before production starts; materials already committed may be charged.

Message us on WhatsApp or Viber at +63-9277444486 or email anbagroplast@gmail.com with your name, order details, photos and preferred resolution. We acknowledge claims within one business day.